PRINCIPAL DESIGNER & PRODUCT DESIGN EXECUTIVE

I build design organizations that turn complexity into competitive advantage.

I’m a principal designer and product design executive with an engineering background and 15+ years of experience helping teams align strategy, improve how they work, and create products people can trust.

01 / 05
15+
YEARS LEADING THROUGH COMPLEXITY
30+
DESIGNERS LED & MENTORED
60+
TEAMS SUPPORTED
10
SECTORS: FINANCE · EDUCATION · HEALTH CARE · CONSUMER TECH · DEVELOPMENT · REAL ESTATE · SALES · LEGAL · PROCUREMENT · SOCIAL MEDIA
SELECTED LEADERSHIP WORK / 02

Leadership is the work behind the work.

Design leadership is more than delivering interfaces. These examples show how I create direction, align teams, improve product quality, and build the conditions for design to succeed.
01
PLATFORM STRATEGY

Designing a modular platform: from siloed products to one unified experience

Led the experience strategy and operating model that let autonomous feature teams build independently while collectively delivering one coherent platform.

PROGRAM LEAD · PRINCIPAL DESIGNER · MULTI-TEAM PLATFORM · REGULATED FINANCIAL SERVICES
OUTCOME / THE UNIT OF THINKING CHANGED FROM APPLICATIONS AND TEAMS TO USERS, CAPABILITIES, AND MODULES
02
DESIGN OPERATING MODEL

Designing in code: from representations of products to the product itself

Introduced a design-in-code program so designers worked in the same UI language and component architecture as production, removing much of the handoff itself.

PROGRAM LEAD · PRINCIPAL DESIGNER · PRODUCT, CONTENT, RESEARCH & FRONTEND · DESIGN SYSTEM AS SHARED LANGUAGE
OUTCOME / DESIGN QA BECAME PRODUCT POLISH; DECISIONS WERE MADE WHERE THEY HAD TO SURVIVE
03
ORGANIZATIONAL DESIGN

From urgent requests to value-aligned design workstreams

Created a design operating model that turned fragmented requests into coordinated value streams, and made team structure, staffing, and investment visible to the organization.

PROGRAM LEAD · PRINCIPAL DESIGNER · PRODUCT DIRECTION · FEATURE DESIGN · UX ENGINEERING · CX · FINANCIAL SERVICES
OUTCOME / FROM A SINGLE QUEUE OF REQUESTS TO A PORTFOLIO OF VALUE STREAMS
Explore all five case studies
DESIGN LEADERSHIP PLAYBOOKS / 03

Make better work possible.

Strategy matters. So do the conditions that help people act on it. These five playbooks capture how I approach the recurring leadership challenges behind the case studies above: direction, operating model, people, quality, and change.
01
ALIGNING DESIGN TO BUSINESS VALUE
Align design to business value

Connect business strategy to customer behaviour, product hypotheses and evidence, so every investment supports a defined value driver.

VALUE DRIVER MAP · VISUAL ROADMAP · HYPOTHESIS BRIEF · MEASUREMENT PLAN
IN PRACTICE / SUPPORTED THE CASE FOR $31M IN PLATFORM INVESTMENT OVER FOUR YEARS
02
DESIGN-LED OPERATING MODEL
Build a design-led product operating model

Define value streams, decision rights, a consistent initiative lifecycle and validation checkpoints so product, design and engineering deliver as one unit.

CAPABILITY PORTFOLIO · DECISION-RIGHTS MAP · VALIDATION PLAN · PRODUCT SCORECARD
IN PRACTICE / UX MOVED FROM A SERVICE FUNCTION TO A CORE DISCIPLINE ACROSS A 60+ PERSON DELIVERY ORGANIZATION
03
GROWING THE TEAM
Grow the team behind the operating model

Start from the work and the capabilities it requires, then build role charters, a career architecture, coaching, hiring and succession that scale.

CAPABILITY PLAN · ROLE CHARTERS · CAREER FRAMEWORK · HIRING RUBRIC · 30–60–90 ONBOARDING
IN PRACTICE / GREW A PRACTICE FROM ONE SENIOR DESIGNER INTO A FULL PRODUCT DESIGN AND RESEARCH FUNCTION
04
MAKING QUALITY REPEATABLE
Make product quality repeatable

Treat quality as a system across four streams: shared standards, proportionate review, validation in the working product, and measured outcomes.

EXPERIENCE QUALITY PLAN · OPERATING-CONDITION MATRIX · PATTERN LIFECYCLE · QUALITY SCORECARD
IN PRACTICE / NEW MODULES AND PARTNERS SHIPPED AGAINST SHARED PATTERNS WITHOUT RE-SOLVING COMMON JOURNEYS
05
LEADING CHANGE THROUGH EXPERIENCE DIRECTION
Lead change through experience direction

Create a shared case for change, build alliances across functions, and sequence improvements so teams adopt new practices without interrupting delivery.

CASE FOR CHANGE · FUTURE-STATE EXPERIENCE · COALITION MAP · MINIMUM VIABLE CHANGE · CHANGE SCORECARD
IN PRACTICE / A CO-DESIGNED DISCOVERY PRACTICE ADOPTED ACROSS MULTIPLE CLIENT ENGAGEMENTS
Read all five leadership playbooks
POINT OF VIEW / 04

I approach leadership as systems design.

Products reflect the organizations that create them. When priorities, responsibilities, incentives, and feedback loops are unclear, product quality suffers.
My work focuses on improving both sides of that equation: the experience customers receive and the system teams use to create it.
READY FOR THE NEXT CHAPTER? / 05

Let’s build something better.

I’m interested in design leadership opportunities where product complexity, organizational change, and meaningful customer outcomes intersect.